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Frequently Asked Questions

Do you have a hard copy catalogue?

Yes, we would be delighted to send you our latest catalogue. Please either call us on 01494511266 or send us an email with your address and we will one in the post for you.

Do you supply products that aren’t on your website?

Our website reflects our most popular range of products. However, we have a database of close to 100,000 products, so if you are unable to see the item you require please contact us. If you can’t see the product you want, you are looking for a unique or completely bespoke item or you would like to discuss your requirements in person please call our account managers on 01494511266

If I need the goods in a hurry is this possible?

Absolutely! We can turn some products around in as little as 24 hours! If you would like to discuss your requirements please call our account managers on 01494511266 and we will do our best to help.

How should I provide artwork?

Please supply artwork as AI, EPS or PDF (high resolution) files with Pantone colours and any fonts outlined. If you have a designer they will be able to help. If you don’t have artwork in the right format or indeed no artwork at all, Roantree will be happy to help.

Will I see a proof of my product?

Yes, we will send you a digital proof of your item via email which will require your approval before your item is produced.

How long will it take for my goods to arrive?

The lead time will depend on the item you have ordered. Our standard lead times vary from 1-3 weeks for most items on the website. For faster turn round please call 0844 225 0470 and we will try and help.

How much does delivery cost and where do you deliver to?

Delivery is based on the final quantity and will be confirmed on your Roantree quotation or order confirmation. For any orders requiring delivery overseas or any special requirements please call us on 01494 511266.

Where my order is?

For an update on the status of your order, please call us on 01494 511266 or you can email us: sales@roantree.co.uk and we will reply as quickly as possible.

Can an item be returned?

Unfortunately we are unable to accept the return of any products as they are all made to order.

Can you print Pantone colours?

We can print Pantone colours, please supply the colour reference when you submit your artwork. We can also offer a number of products which can be pantone matched to your own corporate colour, please speak to your account manager or call 01494511266 if this is something you are interested in.

Can you digitally print my logo on the products?

Absolutely, in a digital world company rebrands are opting for more colourful intricate designs to help them stand out. Printing techniques are constantly evolving to offer branding solutions that can show the clients branding in the best way possible way. If you have your artwork design ready and would like us to advise on some great product options tto show your design off, please send us your artwork to sales@roantree.co.uk